Is my shipping free?
For the time being, we do not offer free shipping. Pricing may vary depending on the destination and weight of your order.
Why is my order being shipped in different packages?
If you have a multi-item order, each item may be shipped from a different international warehouse. Alternatively, if an item is popular and on a bit of a backorder, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
When will I receive my order?
Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you the order as fast as they can! Due to the popularity of our offers, please allow an estimated 3-5 Business Days for domestic orders and 6-10 business days for international orders to arrive.
What happens if my order gets stuck or lost in the mail?
All our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back, or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible.
Will I be charged for customs and taxes?
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.
RETURNS:
Thank you for shopping with us! If you’re not entirely satisfied with your purchase, please let us know. We are here to help.
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have a receipt or proof of purchase.
To initiate a claim, please contact us using the submission form. Include your contact information, order number, and the reason for your return.
REFUNDS:
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.